At SearchMyPhone, we are committed to providing a seamless experience for customers searching for smartphones and connecting with offline vendors. Since SearchMyPhone operates as a B2C platform that unites local smartphone sellers and buyers, we do not handle product inventory, shipping, or delivery. Instead, these responsibilities lie solely with the vendors listed on our platform. This Shipping Policy outlines the roles and responsibilities regarding the delivery of smartphones purchased via SearchMyPhone.
Facilitator Only: SearchMyPhone acts as a platform connecting offline smartphone vendors with customers. We do not own, store, or ship any products listed on the platform.
Vendor-Customer Interaction: All shipping-related inquiries, such as delivery timelines, charges, and logistics, must be directed to the respective vendor.
All vendors listing their products on SearchMyPhone must adhere to the following guidelines regarding shipping:
Vendors are responsible for determining and communicating their shipping methods, including courier partners, in-store pickup, or local delivery services.
Vendors must clearly state whether they offer delivery services or require customers to collect products from the store.
Vendors must disclose any shipping charges upfront to customers, including options for free shipping, if applicable.
Additional costs for expedited shipping or special handling must also be communicated before order confirmation.
Vendors must provide accurate delivery timelines based on the customer’s location and chosen shipping method.
Any delays in delivery must be promptly communicated to the customer, along with the revised timeline.
Vendors offering delivery services are encouraged to provide tracking information to customers to monitor the status of their shipment.
Vendors must ensure that tracking information is accurate and updated regularly.
As a customer, you are responsible for the following when placing an order through SearchMyPhone:
Ensure that accurate delivery details, such as address and contact information, are provided to the vendor to avoid delays or issues.
Confirm shipping options and timelines directly with the vendor before completing the purchase.
Upon receiving the shipment, inspect the product for any visible damage or discrepancies with the order. Report any issues to the vendor immediately.
Customers should ensure they understand the vendor’s return and exchange policies in case of any issues.
All queries regarding shipping status, delays, or tracking must be directed to the respective vendor, as SearchMyPhone does not handle shipping operations.
Vendors may limit delivery to certain geographic regions or locations. Customers must verify whether delivery is available to their area before placing an order.
For in-store pickup, customers should confirm the store’s location and operating hours with the vendor.
SearchMyPhone is not responsible for delays in shipping caused by:
Vendor errors or logistical issues.
Courier delays, natural disasters, or other unforeseen circumstances.
Incorrect or incomplete shipping details provided by the customer.
Customers must notify the vendor immediately if a shipment arrives damaged, incomplete, or is not received within the expected timeline.
Vendors are required to provide assistance in filing claims with their courier partners and resolving such issues.
In the event of a dispute related to shipping, customers are encouraged to resolve the issue directly with the vendor. However, SearchMyPhone provides the following support:
Mediation Services: For unresolved disputes, customers can report the issue to SearchMyPhone. We will review the case and mediate between the customer and vendor to find a resolution.
Vendor Accountability: Vendors failing to meet acceptable shipping standards may face penalties, including suspension or removal from the platform.
Vendors must comply with all applicable laws and regulations regarding shipping, including packaging, labeling, and courier selection.
Vendors are required to follow safety protocols and guidelines, especially for fragile or high-value items.
Shipping for returns, exchanges, or warranty claims is governed by the vendor’s individual policy. Customers should confirm the following with the vendor:
Who bears the cost of return shipping.Expected timelines for refunds, replacements, or repairs.
Packaging and courier requirements for returning products.
SearchMyPhone does not guarantee the quality, accuracy, or fulfillment of vendor shipping services.
We are not liable for lost, damaged, or delayed shipments, as these are managed by the vendors or their chosen courier partners.
Any claims or disputes must be handled directly between the customer and the vendor.
SearchMyPhone reserves the right to update or modify this Shipping Policy at any time. Changes will be communicated to users through email or platform notifications. Continued use of the platform constitutes acceptance of the updated policy.
