At SearchMyPhone, we strive to ensure a seamless and satisfactory experience for both vendors and customers. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations related to the use of our platform. By accessing or using SearchMyPhone, you agree to the terms stated in this policy.
This policy applies to:
Vendors: Subscriptions, service fees, and promotional services purchased on the platform.
Customers: Interaction with vendors facilitated by the platform, including product-related inquiries.
Subscription fees for listing stores and accessing premium features are non-refundable once the subscription is activated.
Vendors are encouraged to thoroughly review the benefits of the subscription plan before purchase.
Fees paid for promotional tools, such as sponsored listings or advertisements, are non-refundable once the promotion has gone live.
If a promotion fails to run due to a technical issue on our end, vendors may request a refund or credit for the unused portion of the service.
In cases where vendors experience platform-related technical issues that significantly impact the agreed-upon service delivery, SearchMyPhone will evaluate the claim and, if valid, offer compensation in the form of extended service time or credit.
Vendors must submit a refund request by contacting our support team within 7 days of the incident or issue.
The request must include proof of payment, subscription details, and a description of the issue.
Vendors may cancel their subscription at any time. However, cancellation will take effect at the end of the current billing cycle, and no refunds will be provided for the remaining duration of the subscription period.
Vendors can cancel promotional services that have not yet gone live. Refunds for cancelled promotions will be processed based on the terms outlined at the time of purchase.
Vendors may deactivate their account by contacting SearchMyPhone support. Upon deactivation, all data and listings will be removed from the platform, but no refunds will be issued for remaining subscription or service time.
SearchMyPhone acts as a facilitator, connecting customers with local vendors. We do not sell, stock, or deliver smartphones.
Customers must directly contact the vendor for any product-related refunds, cancellations, or exchanges. Vendors are solely responsible for adhering to their return, refund, or cancellation policies.
SearchMyPhone does not charge customers for using the platform. Therefore, there are no refunds applicable to customer interactions facilitated through the platform.
If a customer has an unresolved issue with a vendor listed on the platform, they can report the matter to SearchMyPhone. While we are not responsible for vendor actions, we will take appropriate steps, such as reviewing the vendor's listing or suspending their account in cases of verified misconduct.
If a customer has an unresolved issue with a vendor listed on the platform, they can report the matter to SearchMyPhone. While we are not responsible for vendor actions, we will take appropriate steps, such as reviewing the vendor's listing or suspending their account in cases of verified misconduct.
Refunds and cancellations are only eligible under specific circumstances, such as technical failures on the platform or cancellations of unused services.
Requests submitted after the specified timeframes (e.g., 7 days for refund requests) will not be entertained.
Approved refunds will be processed within 7–14 business days from the date of approval. Refunds will be issued via the original payment method.
For payment delays due to third-party providers, SearchMyPhone will provide assistance but is not liable for extended processing times.
For disputes related to services provided by SearchMyPhone, users can contact our support team for resolution. If unresolved, disputes will be subject to the jurisdiction outlined in our Terms and Conditions.
Services fully utilized by the user (e.g., completed advertisements, active listings) are non-refundable.
Refunds will not be issued for cancellations or interruptions caused by the user’s failure to comply with platform guidelines or misuse of the platform.
SearchMyPhone reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated to users through email or platform notifications. Continued use of the platform after such changes constitutes acceptance of the updated policy.
